Returns

Please be advised that finalized sales are non-refundable. However, we accept returns for eligible items, specifically defective or damaged products, within 7 days of receiving your order. Kindly ensure you provide the original receipt or gift receipt for any return.

We encourage you to examine your order upon arrival. Should you notice any discrepancies, please submit your request to Lilpinetree@outlook.sg within 7 days. Our team will respond within 2-3 working days to address your concern and, if applicable, provide a full refund in the form of Shop Credits. Please understand that all returns are processed as Shop Credits, and we do not offer cash refunds.

We are unable to accept returns or offer refunds on products that have been specifically personalized, or customized for you, as these orders are final once production begins. For the health and safety of all our customers, swimwear and intimate apparel are final sale and non-refundable. Please understand that we cannot offer exchanges or refunds for washed items, as we are not liable for any adverse effects resulting from the cleaning process. 

All items purchased during sales period are not eligible for Refunds, Returns and Exchanges.

 

Return Shipping Cost

We regret to inform you that return shipping expenses are the responsibility of the customer and are not covered by our company. Kindly note that even if your initial order qualified for complimentary delivery, a postage and handling fee will be applied to any return shipment.

 

Steps To Return An Item

• Notify us within 7 days for any items that requires a Return
• Please mailed back the item to us within 3-5 working days from your notification. We do not cater drop off for any return package. All refunds must strictly be mailed back to the address given upon confirmations.
• Original receipt should be send along with the items you wished to return
• All items should be pack securely and returned unworn or unused, with their original condition and the tags intact. 
• You will receive your refund within 5 to 7 working days. However the refund will not be approved before we receive back the items, or you could provide documentation proving the items have been shipped
• If items are not receive like the original condition as you receive it, a deduction can be carried out in your refund similar to the decrease of the items value. 
• We recommend that you send the parcel back to us using a delivery service that insures you for the value of the goods, as we cannot be held responsible for items damaged or lost in the post.