Returns

RETURNS

We do not provide refund for all finalize sale. You can return eligible items for size or color exchange within 7days of receiving an order. An original receipt and gift receipt is required.

Buyers should be responsible for examine the items upon receiving. Should there be any discrepancy, you may send in your request within the period of 7days at Lilpinetree@outlook.sg and we will contact you within 3 working days. When applicable, we will proceed to give you a full refund of the items value.

We do not provide returns for any products we have made, personalized or customized specifically for you. Once item has been sent for production it is finalize. 

 

RETURN SHIPPING COST

We regret that we will not be covering your return shipment cost, they are the responsibility of the customer. Even if you have qualified for free delivery when placing your order, a postage and package charge will be included for re-mailing.

 

STEPS TO RETURN AN ITEM


CANCELLATION

It is possible to cancel an order if it hasn’t been shipped. Normally orders are sent 1-2 business working days after orders had been placed. Contact us as soon as possible and we will try to help you